|
Conversation counts by day
|
|
3
|
2010
|
May 11, 2022
|
|
Retrieving calls with matching Participant Data
|
|
3
|
3585
|
May 6, 2022
|
|
Workspace - Scheduled Exports
|
|
1
|
2778
|
May 5, 2022
|
|
Searching for an API that gives conversation data delta
|
|
4
|
1966
|
April 23, 2022
|
|
Analytics workspace view
|
|
5
|
3464
|
April 23, 2022
|
|
Issue with /api/v2/analytics/conversations/details/query response
|
|
2
|
3305
|
April 23, 2022
|
|
Filter Analytics based on Queuids
|
|
2
|
2018
|
April 15, 2022
|
|
Report number of logged agents (per hours)
|
|
6
|
4230
|
April 6, 2022
|
|
Queue Metrics at the Skill level
|
|
2
|
2226
|
March 24, 2022
|
|
Conversation Detail - Duplicate Session IDs
|
|
5
|
3613
|
March 17, 2022
|
|
Short Term Forecasting attributes Interval unclear
|
|
4
|
1885
|
March 16, 2022
|
|
Subscribe for notification about state changes for all agents in the system
|
|
2
|
1773
|
February 25, 2022
|
|
Associated queue id for interactions
|
|
2
|
2249
|
February 25, 2022
|
|
Empty data from reporting api
|
|
2
|
1987
|
February 23, 2022
|
|
Conversation Aggregate query and queue metrics Summary Report
|
|
3
|
2974
|
February 19, 2022
|
|
Calculating Repeat and Unique callers
|
|
3
|
3898
|
February 10, 2022
|
|
Division for interactions
|
|
2
|
2422
|
February 3, 2022
|
|
usedRouting = Last
|
|
3
|
2728
|
January 30, 2022
|
|
Reporting on Knowledge Base FAQs and Documents
|
|
3
|
2406
|
December 13, 2021
|
|
CDR report of all users
|
|
6
|
2792
|
January 6, 2022
|
|
Disconnect Type - Business Logic for the UI Performance - Interactions
|
|
7
|
2994
|
January 2, 2022
|
|
API to modify / create Dashboards?
|
|
5
|
3006
|
December 29, 2021
|
|
Determine when a call disconnects/exits
|
|
4
|
2088
|
December 23, 2021
|
|
Total calls answered vs recorded calls
|
|
5
|
2023
|
December 15, 2021
|
|
Cannot see attribute values in conversation details response
|
|
3
|
2335
|
December 12, 2021
|
|
API for time spent in presence/state
|
|
5
|
1942
|
December 11, 2021
|
|
Trying to avoid duplicate callbacks
|
|
1
|
2147
|
December 10, 2021
|
|
Callback Talk time
|
|
2
|
3338
|
December 1, 2021
|
|
Conversation aggregates query do not show non-acd voice interactions
|
|
4
|
2627
|
November 24, 2021
|
|
APIs for showing detailed report for the selection of the evaluation forms
|
|
1
|
1801
|
November 18, 2021
|