|
'oOnQueueUsers' metric including Off Queue users?
|
|
2
|
2370
|
November 18, 2021
|
|
Asynchronous Analytics API issue
|
|
9
|
2588
|
November 17, 2021
|
|
Data Relationship Model Map
|
|
3
|
2177
|
November 5, 2021
|
|
View for an Outbound manual campaign the number of calls answered
|
|
1
|
1689
|
October 30, 2021
|
|
Add analytics property during live conversation?
|
|
3
|
2704
|
October 29, 2021
|
|
What is tHandle made up from?
|
|
6
|
3854
|
October 24, 2021
|
|
Custom data action - get last agent/transcript for chat interaction
|
|
5
|
3219
|
October 21, 2021
|
|
Incoming Data Storage on GenesysCloud Side
|
|
3
|
2103
|
October 16, 2021
|
|
Queue aggregate analytics API
|
|
4
|
3566
|
October 16, 2021
|
|
Session Chat Logs
|
|
2
|
2922
|
September 29, 2021
|
|
Overlapping Intervals in /api/v2/analytics/users/details/jobs
|
|
1
|
1693
|
September 26, 2021
|
|
Custom profile fields
|
|
5
|
3022
|
September 26, 2021
|
|
Customer Sentiment Score API
|
|
2
|
2765
|
September 26, 2021
|
|
Call Stats By Planning Group
|
|
1
|
1760
|
September 20, 2021
|
|
Dashboard Real time Data Extraction
|
|
23
|
8666
|
September 20, 2021
|
|
Resolutions Help Page not available
|
|
3
|
1727
|
September 8, 2021
|
|
Engage Reports Portal for Genesys
|
|
1
|
1841
|
August 28, 2021
|
|
User Aggregate API
|
|
5
|
2279
|
August 13, 2021
|
|
Inconsistent metric format
|
|
2
|
1707
|
August 12, 2021
|
|
Get active conversations for a user
|
|
3
|
2854
|
August 6, 2021
|
|
Get agents in queue with a specific language
|
|
4
|
2005
|
August 4, 2021
|
|
API Calls/Query for conversation aggregates
|
|
11
|
4047
|
July 25, 2021
|
|
How do I fetch the conversations which do not have a flow at all?
|
|
2
|
1793
|
July 22, 2021
|
|
Current Wait Time for a call in a Queue
|
|
2
|
2551
|
July 18, 2021
|
|
WFM Forecast Detail Data Return Formatting
|
|
5
|
2396
|
July 1, 2021
|
|
Topic spotting API for digital media
|
|
5
|
2876
|
June 30, 2021
|
|
Consults with 0 Hold Time
|
|
2
|
2154
|
June 25, 2021
|
|
Conversation Details - Overlapping agent segments
|
|
5
|
2351
|
June 23, 2021
|
|
Max number of People in conversation
|
|
1
|
1722
|
June 19, 2021
|
|
Speech Analytics APIs - returning conversations that have certain topics and sentiments in them
|
|
2
|
1792
|
June 10, 2021
|