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About the Analytics and Reporting category
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0
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3574
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July 12, 2018
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WFM Historical Adherence data discrepancy for agents
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3
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494
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April 20, 2025
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Agent metrics on receiving blind transfer, consult transfer and consult
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2
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408
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April 20, 2025
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Query related to WFM Business Units and Management Units
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8
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453
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April 20, 2025
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New Genesys Cloud Reporting & Analytics Community
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1
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503
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April 10, 2025
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Does Particpant Data get purged after a certain amount of time?
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7
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565
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April 9, 2025
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Task management metrics at timestamp level
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1
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591
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March 28, 2025
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Need Correct Payload to Retrieve Total Talk for Inbound Callback Interactions
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2
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556
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March 27, 2025
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Istorical adherence is not reflecting
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2
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550
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March 23, 2025
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Conversation with multiple Media Types and WrapUp's
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6
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726
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March 21, 2025
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Time Delay for Metadata Availability in Backend Database After Call Completion
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1
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561
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March 19, 2025
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Query related to historical adherence when moving user from one management unit to another management unit
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17
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956
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March 15, 2025
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Need to associate Skill/Skill ID to Conversation Details via API in our reports
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2
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812
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March 2, 2025
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Interaction - No Available Media
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2
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708
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February 28, 2025
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What is the difference between the metrics tTalk and tTalkComplete and what do I need to calculate AHT?
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3
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831
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February 23, 2025
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API to get all conversation id via date range
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2
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803
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February 21, 2025
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Answered Metric calculation
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3
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1117
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January 17, 2025
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Calls authenticated in the IVR
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1
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902
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January 10, 2025
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Transcript Conversation Details
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3
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1305
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January 9, 2025
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Bulk Recordings Export
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2
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1204
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January 5, 2025
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Genesys Cloud CX : outbound campaign
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2
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1029
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January 4, 2025
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Incorrect Number of Offer in Queues
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1
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927
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January 1, 2025
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Genesys Dialog Engine Bot Flows, Call Recording
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1
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997
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December 31, 2024
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API query for SecurePause
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3
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1301
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November 20, 2024
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Programmatic Idenfitication of conversations with transcripts
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1
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1223
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November 10, 2024
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Rate Limits and Protected Recordings
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3
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1423
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November 8, 2024
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Amount of transcription in one queue
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1
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1247
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November 6, 2024
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Need Endpoint For Operational KPI's
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2
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1315
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November 6, 2024
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Need Endpoint for Skills Performance Metrics data
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1
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1278
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November 6, 2024
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Is there a difference in pagination between conversations and userdetails?
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7
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1520
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October 31, 2024
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