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API Access to Topic Trends
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2
|
1348
|
October 24, 2024
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Extract the number of incomming calls that were rejected
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2
|
1344
|
October 12, 2024
|
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Interval Filter v2/analytics/users/details/query
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5
|
1703
|
October 11, 2024
|
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Agent Status report idle time verses idle presence returned in returned from user details query
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1
|
1300
|
October 7, 2024
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Find a specific Wrap-up Code and count dials
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|
1
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1336
|
October 6, 2024
|
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To identify whether an interaction was recorded
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|
1
|
1270
|
October 6, 2024
|
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Analytics Aggregates properties
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|
1
|
1233
|
October 5, 2024
|
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Discrepancies in startTime and endTime between recordingmetadata and GetCallConversations
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2
|
1331
|
October 2, 2024
|
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Query related to Service Level Formula for conversations of Orgs
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5
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1324
|
September 30, 2024
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Error with exporting interactions?
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2
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1320
|
September 28, 2024
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The dashboard should display the destination number that the user is calling
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2
|
1200
|
September 27, 2024
|
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Calculating ASA SLA and Determining Answered Calls Within 180 Seconds
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|
2
|
1454
|
September 26, 2024
|
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Report to find Calls transferred to a queue
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3
|
1512
|
September 25, 2024
|
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Provide Timezone for EU region to fetch the genesys data
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|
1
|
1199
|
September 25, 2024
|
|
Time taken by an API call
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|
4
|
1496
|
September 22, 2024
|
|
Wrapup Performance views data discrepancies for Handle
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|
14
|
1971
|
September 20, 2024
|
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Request for average talk and Outbound Metrics from Genesys Cloud API
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|
2
|
1236
|
September 18, 2024
|
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Discrepancy in NA vs. EU Data for /api/v2/analytics/conversations/aggregates/query
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|
5
|
1217
|
September 18, 2024
|
|
Request for Interval Complete, Service Level Target %, and Met SLA Metrics from Genesys Cloud API
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|
3
|
1358
|
September 17, 2024
|
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Discrepancy Between Exported File Metrics and API Response Data in Genesys Platform
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|
1
|
1098
|
September 12, 2024
|
|
Interaction View via API
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|
2
|
1382
|
August 25, 2024
|
|
Is there an API to retrieve recording access
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|
2
|
1308
|
August 22, 2024
|
|
Outbound Campaign info
|
|
2
|
1805
|
August 21, 2024
|
|
Aggregate ACD Calls by Queue and Ring Number
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|
5
|
1462
|
August 14, 2024
|
|
Short Calls reporting metric
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|
2
|
1320
|
August 8, 2024
|
|
Analytics conversations details Pagination
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|
2
|
1576
|
August 4, 2024
|
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Query related to participant purpose “station” in Queue Performance, Agent Performance, DNIS Performance and Wrap-Up Performance
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3
|
1250
|
August 2, 2024
|
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Difference between "Agent Performance" and "Interactions"
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|
1
|
1176
|
August 2, 2024
|
|
Incorrect Off Queue and On Queue time
|
|
1
|
1388
|
July 18, 2024
|
|
Conversations with media type message are taking 1-2 months duration
|
|
4
|
1419
|
July 14, 2024
|