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System monitoring
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4
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4928
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July 27, 2022
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Looking to connect PowerBi to Genesys PureCloud
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3
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11231
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July 24, 2022
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Wrap-up Code Reporting
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2
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3022
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July 22, 2022
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Who answers the call? The bot or the agent
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3
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2549
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July 21, 2022
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Load Data from Genesys to MAPR using Python/Spark
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2
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2433
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June 24, 2022
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CallBacks: looking for parameters
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2
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2182
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July 17, 2022
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Get Metrics: AgentRoutingStatus - Presence Organization, WFM
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2
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1896
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July 14, 2022
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Queue Conversation with the longest duration Assistance
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28
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4090
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July 14, 2022
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Issue getting proper data from conversations details API w/ client credentials connection
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3
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2207
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June 14, 2022
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Metrics Quality offered by the agent
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3
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1820
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June 14, 2022
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Looking for various fields within the Analytics API
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2
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2129
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July 13, 2022
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Looking for various fields within the API Analytics
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2
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2362
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July 13, 2022
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How to KNow call get anaswered in analytics aconversation api
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2
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1808
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July 6, 2022
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How to know the talk time of call in analytics conversation query detail api
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2
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2010
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July 6, 2022
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Maximum data display
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2
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1886
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July 2, 2022
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Shrinkage reporting api
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4
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2958
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June 15, 2022
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Help required in load testing the genesys cloud IVR application
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3
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3395
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June 11, 2022
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How to get stat each user
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2
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2069
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June 8, 2022
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Debug - agent's messages aren't received on client side
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2
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1778
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June 9, 2022
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Can someone please post an example of querying a conversation to get the milestones?
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2
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2916
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June 7, 2022
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How to access Conversation participant attributes search
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8
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4585
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May 28, 2022
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Incomplete Results from APIs
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8
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2806
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May 26, 2022
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API View type enum name of column to refer
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2
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2242
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May 25, 2022
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Multiple media types in filter is not enable for the organization
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3
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2705
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May 24, 2022
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Is Talk segment an indication of a cancelled callback by the agent?
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3
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2791
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May 22, 2022
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Maximum data for agents status summary view
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1
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1937
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May 22, 2022
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Is it possible to get all the conversations that use the same External Tag
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6
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3645
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May 22, 2022
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Parsing transcription data into a Business Friendly format
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2
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2038
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May 20, 2022
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Problem with Paginated Report not giving more than 1000 records
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2
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2376
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May 20, 2022
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Observation details - are detailMetrics '50 oldest and 50 newest observations' per query or per dimension?
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1
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1767
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May 14, 2022
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