|
Aggregate Event topic triggering
|
|
6
|
1885
|
September 27, 2023
|
|
Conversation analytics query reliability
|
|
2
|
1718
|
September 27, 2023
|
|
tWait always 0 in /api/v2/analytics/conversations/details
|
|
2
|
1853
|
September 24, 2023
|
|
How to properly get handled call count w/multi divisions and xfers
|
|
1
|
1777
|
September 8, 2023
|
|
Discrepancy in results from conversation details when ran for same interval
|
|
4
|
1838
|
September 6, 2023
|
|
How to order conversation participant and sessions
|
|
4
|
2057
|
September 6, 2023
|
|
Report - flow destination
|
|
1
|
1806
|
September 1, 2023
|
|
Screen recording indicator
|
|
4
|
2488
|
August 23, 2023
|
|
Find a specific Wrap-up Code and count dials with this
|
|
1
|
1966
|
August 23, 2023
|
|
Difference between definitions of wrap-up codes
|
|
7
|
3129
|
August 12, 2023
|
|
Dashboard for our Web messaging
|
|
3
|
1818
|
August 9, 2023
|
|
Reporting for dialer attempts
|
|
2
|
1938
|
August 6, 2023
|
|
Delete Report Export
|
|
2
|
2057
|
July 5, 2023
|
|
Need the Total Queue time for conversation on a queue
|
|
6
|
2331
|
July 3, 2023
|
|
What is the automatic recovery process and the operation team's manual recovery process if call recordings are not uploaded successfully?
|
|
3
|
1806
|
July 3, 2023
|
|
Security around "Downloadurl" from WFM API response
|
|
2
|
1796
|
July 26, 2023
|
|
Queue Performace Report | Average handle time
|
|
3
|
2507
|
June 29, 2023
|
|
More information around different SL % intervals
|
|
4
|
2548
|
July 22, 2023
|
|
Some help with interpreting WebSocket messages for transferred calls
|
|
1
|
1915
|
July 20, 2023
|
|
Trigger and disconnectType
|
|
6
|
3397
|
July 18, 2023
|
|
tAgentResponseTime. What is it actually counting?
|
|
3
|
2192
|
July 7, 2023
|
|
How to check recordings
|
|
4
|
2479
|
July 7, 2023
|
|
Genesys API - Changed Data Capture
|
|
2
|
1857
|
July 1, 2023
|
|
Active agent on queue report
|
|
5
|
3348
|
July 1, 2023
|
|
Analytics API page size
|
|
3
|
2155
|
June 22, 2023
|
|
Analytics API: high count of nError: how to identify them?
|
|
2
|
1785
|
June 22, 2023
|
|
How to get the Agent Status Logged In time
|
|
2
|
2256
|
June 16, 2023
|
|
User Detail API 30 min Aggregated result
|
|
2
|
1837
|
June 9, 2023
|
|
General Bot related question
|
|
1
|
1807
|
June 3, 2023
|
|
Collecting Queue Statistical Data
|
|
2
|
2017
|
June 3, 2023
|