|
Calls offered metric reporting logic
|
|
8
|
3392
|
September 24, 2020
|
|
APIs for chats, e-mail social media, schedules, PTO info
|
|
2
|
1739
|
September 19, 2020
|
|
Export Remote Stations with Remote Address
|
|
2
|
1813
|
September 17, 2020
|
|
Tableu Integration
|
|
2
|
2377
|
September 5, 2020
|
|
Analytics API - does it have to be enabled?
|
|
4
|
1948
|
September 4, 2020
|
|
Interaction Details
|
|
2
|
1796
|
August 28, 2020
|
|
Analytics Conversations Details 404's
|
|
3
|
1843
|
August 19, 2020
|
|
Rate limits on Getting Estimated Wait Time for a Queue
|
|
3
|
1950
|
August 7, 2020
|
|
Notification Topic Documentation
|
|
2
|
2261
|
August 6, 2020
|
|
Missing Survey Dimension Options
|
|
3
|
1793
|
August 6, 2020
|
|
Outbound Campaigns - System WrapUp Codes
|
|
3
|
2021
|
August 2, 2020
|
|
Get calls being dialed at the moment but not connected to agents
|
|
2
|
1674
|
July 18, 2020
|
|
Call details without WrapUpCode
|
|
6
|
1963
|
July 18, 2020
|
|
Differentiate between ongoing/finished calls
|
|
2
|
1869
|
July 18, 2020
|
|
Get profile fields from user
|
|
3
|
1921
|
July 16, 2020
|
|
Exception when calling ConversationsApi:
|
|
5
|
2334
|
July 9, 2020
|
|
Total calls and time for outbound dialer calls not delivered to an agent
|
|
6
|
2119
|
July 8, 2020
|
|
API for Min and Max Time in status for Agent
|
|
2
|
1756
|
June 18, 2020
|
|
DNIS Label reporting
|
|
2
|
2657
|
June 18, 2020
|
|
Query by Flow conversations details
|
|
7
|
2679
|
June 15, 2020
|
|
Clarify presence of cursor in analytics jobs endpoint
|
|
3
|
1840
|
June 13, 2020
|
|
Missing divisionId in Conversation Aggregates
|
|
3
|
1788
|
June 12, 2020
|
|
DataAvailabilityDate in analytics jobs endpoint
|
|
2
|
1835
|
June 12, 2020
|
|
Search interaction history with customized tag
|
|
2
|
3388
|
June 10, 2020
|
|
Survey.CustomerAddress Data
|
|
5
|
2706
|
June 4, 2020
|
|
CSV Reports run from Interactions tab not working
|
|
2
|
2474
|
May 30, 2020
|
|
How many users using WebRTC
|
|
2
|
1930
|
May 29, 2020
|
|
Custom report for email
|
|
3
|
3302
|
May 22, 2020
|
|
How to know if a conversation detail async job is full
|
|
5
|
2813
|
May 20, 2020
|
|
Query mediaEndpointStats with Query builder
|
|
2
|
2201
|
May 15, 2020
|