|
FAILED status on conversation details async job endpoint
|
|
6
|
2047
|
February 18, 2021
|
|
Clarification around 48 hour limitation for Analytics Conversation Jobs API
|
|
7
|
5220
|
February 12, 2021
|
|
Analytics-queue Observation for oAlerting agents
|
|
1
|
1758
|
February 3, 2021
|
|
What is the best way to get the agent's total work durations in a conversation?
|
|
2
|
2379
|
February 3, 2021
|
|
WFM - Schedules
|
|
4
|
2011
|
January 29, 2021
|
|
userId is missing in group aggregates
|
|
4
|
2113
|
January 26, 2021
|
|
Error when passing metrics as part of aggregate query
|
|
3
|
1683
|
January 23, 2021
|
|
Delete custom attributes and chat survey
|
|
8
|
2457
|
January 22, 2021
|
|
Expanding all the values in the JSON response
|
|
4
|
2465
|
January 7, 2021
|
|
tNotResponding:count vs 'Not Responding' in My Queues Activity view
|
|
3
|
3374
|
January 6, 2021
|
|
What is the actual time range for date span Today in dashboard?
|
|
4
|
2311
|
December 26, 2020
|
|
Missing Interactions in Conversation aggregates API
|
|
2
|
1811
|
December 24, 2020
|
|
Analytic Report for Edges/Trunk
|
|
3
|
2332
|
December 24, 2020
|
|
Conversation Detail Query Metrics Array & Segments
|
|
3
|
2829
|
December 17, 2020
|
|
What is ContextId and rescoring in evaluation?
|
|
4
|
2125
|
December 11, 2020
|
|
Filter conversation by FlowName similar to SQL 'LIKE'
|
|
2
|
1733
|
December 10, 2020
|
|
Can we get the Conversation details API schema?
|
|
2
|
2064
|
December 3, 2020
|
|
Conversation Aggregate API - Wrap Up Code missing in response
|
|
5
|
2099
|
November 28, 2020
|
|
Get the total of ON_QUEUE agents
|
|
3
|
3096
|
November 26, 2020
|
|
Interaction Details View
|
|
3
|
2704
|
November 21, 2020
|
|
Query last call result of ended conversation
|
|
1
|
1818
|
November 21, 2020
|
|
On Queue times not adding up
|
|
4
|
3619
|
November 19, 2020
|
|
Get multiple queue waiting count and total num
|
|
3
|
2466
|
November 13, 2020
|
|
Mailing list for important announcements
|
|
3
|
1701
|
November 8, 2020
|
|
User Status Detail Query response missing endTime
|
|
3
|
1899
|
October 14, 2020
|
|
Get num of the interaction in the flow
|
|
6
|
2441
|
October 10, 2020
|
|
API call for agent metrics report
|
|
3
|
2124
|
October 7, 2020
|
|
Error in the call for tender
|
|
1
|
1546
|
September 27, 2020
|
|
Cost of callback calls
|
|
2
|
1749
|
September 26, 2020
|
|
Calculation metrics
|
|
4
|
1870
|
September 25, 2020
|