|
Play position in queue
|
|
1
|
1613
|
September 29, 2023
|
|
Exclude agent from ACD call routing based on ANI
|
|
3
|
1867
|
September 29, 2023
|
|
Best practise distribution of calls between two contact center service providers
|
|
1
|
1944
|
September 28, 2023
|
|
Eliminate Specific Agent From ACD Transfer
|
|
1
|
1681
|
September 28, 2023
|
|
Voice bot flow ability to capture open/free text
|
|
2
|
2355
|
September 23, 2023
|
|
Flow Scripting advice for extracting YAML and Issues
|
|
4
|
1957
|
September 14, 2023
|
|
Architect transfer from flow to secure flow using a collection variable
|
|
2
|
2239
|
September 11, 2023
|
|
Automatic transfer after a call
|
|
5
|
1948
|
September 10, 2023
|
|
Call Reusable Menu
|
|
2
|
2136
|
September 8, 2023
|
|
Dynamic Knowledge Base
|
|
3
|
2131
|
September 3, 2023
|
|
How to Create an Agent Group in Pure Cloud Architect?
|
|
3
|
2306
|
September 2, 2023
|
|
How do you get the conversationID in a workflow
|
|
6
|
3377
|
September 1, 2023
|
|
Calls with no skills going to any agent on queue
|
|
2
|
1989
|
August 28, 2023
|
|
How to stop asserted Identity on Call flow transfers?
|
|
1
|
1653
|
August 27, 2023
|
|
Data input collection in Interaction panel
|
|
4
|
1980
|
August 20, 2023
|
|
Make bot recording available to agent?
|
|
2
|
2149
|
August 17, 2023
|
|
Getting an error in common module flow while passing Call.Ani in data action
|
|
2
|
2640
|
August 17, 2023
|
|
Add 900 number to external sip trunk
|
|
2
|
1750
|
August 12, 2023
|
|
Variable not evaluating to NOT_SET
|
|
6
|
2421
|
August 11, 2023
|
|
GC Data action - response filter
|
|
5
|
2344
|
August 4, 2023
|
|
How to store string collection values into individual string variables using loop
|
|
2
|
4959
|
July 30, 2023
|
|
Mixing Voices in Architect Flow
|
|
5
|
3670
|
July 29, 2023
|
|
Bot flow ask for slot extending grammar for built in Data types
|
|
2
|
2035
|
July 28, 2023
|
|
In message flow capture customer message as variable
|
|
9
|
3055
|
July 27, 2023
|
|
Data Action to gather current day (use with conversation query API)
|
|
3
|
1888
|
July 22, 2023
|
|
Start workflow flow over API
|
|
4
|
3243
|
July 21, 2023
|
|
Set Participant Data with NOT_SET
|
|
4
|
2296
|
July 21, 2023
|
|
Ability to retrieve extension number from ANI
|
|
2
|
1997
|
July 21, 2023
|
|
In-queue flow forced callback
|
|
2
|
2042
|
July 17, 2023
|
|
Avoid maximum of 10.000 actions per flow limit
|
|
4
|
2795
|
July 17, 2023
|