|
Play position in queue
|
|
1
|
1616
|
September 29, 2023
|
|
Exclude agent from ACD call routing based on ANI
|
|
3
|
1879
|
September 29, 2023
|
|
Best practise distribution of calls between two contact center service providers
|
|
1
|
1947
|
September 28, 2023
|
|
Eliminate Specific Agent From ACD Transfer
|
|
1
|
1684
|
September 28, 2023
|
|
Voice bot flow ability to capture open/free text
|
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2
|
2361
|
September 23, 2023
|
|
Flow Scripting advice for extracting YAML and Issues
|
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4
|
1961
|
September 14, 2023
|
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Architect transfer from flow to secure flow using a collection variable
|
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2
|
2245
|
September 11, 2023
|
|
Automatic transfer after a call
|
|
5
|
1957
|
September 10, 2023
|
|
Call Reusable Menu
|
|
2
|
2141
|
September 8, 2023
|
|
Dynamic Knowledge Base
|
|
3
|
2133
|
September 3, 2023
|
|
How to Create an Agent Group in Pure Cloud Architect?
|
|
3
|
2309
|
September 2, 2023
|
|
How do you get the conversationID in a workflow
|
|
6
|
3386
|
September 1, 2023
|
|
Calls with no skills going to any agent on queue
|
|
2
|
1992
|
August 28, 2023
|
|
How to stop asserted Identity on Call flow transfers?
|
|
1
|
1657
|
August 27, 2023
|
|
Data input collection in Interaction panel
|
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4
|
1983
|
August 20, 2023
|
|
Make bot recording available to agent?
|
|
2
|
2151
|
August 17, 2023
|
|
Getting an error in common module flow while passing Call.Ani in data action
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2
|
2644
|
August 17, 2023
|
|
Add 900 number to external sip trunk
|
|
2
|
1753
|
August 12, 2023
|
|
Variable not evaluating to NOT_SET
|
|
6
|
2436
|
August 11, 2023
|
|
GC Data action - response filter
|
|
5
|
2352
|
August 4, 2023
|
|
How to store string collection values into individual string variables using loop
|
|
2
|
4964
|
July 30, 2023
|
|
Mixing Voices in Architect Flow
|
|
5
|
3693
|
July 29, 2023
|
|
Bot flow ask for slot extending grammar for built in Data types
|
|
2
|
2041
|
July 28, 2023
|
|
In message flow capture customer message as variable
|
|
9
|
3071
|
July 27, 2023
|
|
Data Action to gather current day (use with conversation query API)
|
|
3
|
1896
|
July 22, 2023
|
|
Start workflow flow over API
|
|
4
|
3250
|
July 21, 2023
|
|
Set Participant Data with NOT_SET
|
|
4
|
2300
|
July 21, 2023
|
|
Ability to retrieve extension number from ANI
|
|
2
|
2001
|
July 21, 2023
|
|
In-queue flow forced callback
|
|
2
|
2046
|
July 17, 2023
|
|
Avoid maximum of 10.000 actions per flow limit
|
|
4
|
2805
|
July 17, 2023
|