|
Play position in queue
|
|
1
|
1532
|
September 29, 2023
|
|
Exclude agent from ACD call routing based on ANI
|
|
3
|
1775
|
September 29, 2023
|
|
Best practise distribution of calls between two contact center service providers
|
|
1
|
1761
|
September 28, 2023
|
|
Eliminate Specific Agent From ACD Transfer
|
|
1
|
1582
|
September 28, 2023
|
|
Voice bot flow ability to capture open/free text
|
|
2
|
2175
|
September 23, 2023
|
|
Flow Scripting advice for extracting YAML and Issues
|
|
4
|
1851
|
September 14, 2023
|
|
Architect transfer from flow to secure flow using a collection variable
|
|
2
|
2103
|
September 11, 2023
|
|
Automatic transfer after a call
|
|
5
|
1856
|
September 10, 2023
|
|
Call Reusable Menu
|
|
2
|
2004
|
September 8, 2023
|
|
Dynamic Knowledge Base
|
|
3
|
1985
|
September 3, 2023
|
|
How to Create an Agent Group in Pure Cloud Architect?
|
|
3
|
2170
|
September 2, 2023
|
|
How do you get the conversationID in a workflow
|
|
6
|
3152
|
September 1, 2023
|
|
Calls with no skills going to any agent on queue
|
|
2
|
1878
|
August 28, 2023
|
|
How to stop asserted Identity on Call flow transfers?
|
|
1
|
1569
|
August 27, 2023
|
|
Data input collection in Interaction panel
|
|
4
|
1812
|
August 20, 2023
|
|
Make bot recording available to agent?
|
|
2
|
2006
|
August 17, 2023
|
|
Getting an error in common module flow while passing Call.Ani in data action
|
|
2
|
2471
|
August 17, 2023
|
|
Add 900 number to external sip trunk
|
|
2
|
1655
|
August 12, 2023
|
|
Variable not evaluating to NOT_SET
|
|
6
|
2274
|
August 11, 2023
|
|
GC Data action - response filter
|
|
5
|
2181
|
August 4, 2023
|
|
How to store string collection values into individual string variables using loop
|
|
2
|
4657
|
July 30, 2023
|
|
Mixing Voices in Architect Flow
|
|
5
|
3350
|
July 29, 2023
|
|
Bot flow ask for slot extending grammar for built in Data types
|
|
2
|
1927
|
July 28, 2023
|
|
In message flow capture customer message as variable
|
|
9
|
2913
|
July 27, 2023
|
|
Data Action to gather current day (use with conversation query API)
|
|
3
|
1796
|
July 22, 2023
|
|
Start workflow flow over API
|
|
4
|
3022
|
July 21, 2023
|
|
Set Participant Data with NOT_SET
|
|
4
|
2170
|
July 21, 2023
|
|
Ability to retrieve extension number from ANI
|
|
2
|
1897
|
July 21, 2023
|
|
In-queue flow forced callback
|
|
2
|
1911
|
July 17, 2023
|
|
Avoid maximum of 10.000 actions per flow limit
|
|
4
|
2628
|
July 17, 2023
|