Announcements

Topic	Replies	Views	Activity
Transition to our New Developer Announcement Community Forum! Description Dear Developer Community, This announcement informs you of an upcoming change regarding our developer forum communications. We are retiring our current developer announcement forum and transitioning to a new…	1	77	April 23, 2025
Removal and Replacement of Partner Billing Usage API Description: Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. Y…	1	463	April 14, 2025
About the Announcements category	1	4953	August 28, 2017
Adding email Send permission to existing default behavior	0	160	April 18, 2025
Additional validation for in-queue and Customer First Callback related flows submitted in the queue object	0	169	April 18, 2025
Deprecation of (textBody, media, stickers) fields from REST endpoint (“Get conversation message”, "Get messages in batch", "Get message", "Send message") response	0	173	April 18, 2025
Removing external organization from reverse white pages lookup endpoint response	0	166	April 15, 2025
Introduction of limits for number of allowed response assets per org	0	212	April 14, 2025
Introduction of pagination support for GET web deployment configuration versions API endpoint	0	205	April 14, 2025
Deprecation of Sentiment Setting within Topics from Public API	0	164	April 14, 2025
Documentation update: Calibration within Evaluation response is reference	0	181	April 14, 2025
Deprecation and replacement of Create Media endpoint	0	201	April 14, 2025
Remove /api/v2/analytics/conversations/transcripts/query API	0	213	April 14, 2025
Schedules endpoint result sortBy field will default to sorting by name	1	400	April 7, 2025
Dark Hours for Historical Adherence Query Across Management Units API	0	261	April 1, 2025
Deprecation and replacement of WFM delete job endpoints	0	246	April 1, 2025
New Developer Forum is Coming!	17	1978	March 24, 2025
Introducing enhanced Usage service and APIs	0	419	March 21, 2025
Removal of leftover Knowledge Workbench V1 Associated APIs	0	339	March 18, 2025
Removing journeySegmentScope as a dimension and groupBy for journey analytics api	0	308	March 18, 2025
Deprecate Legacy Alerting Notification Topics	1	434	April 13, 2025
Platform Limit Event - LIMIT-0001 will reduce number of events produced	0	491	March 11, 2025
Deprecation and Removal of Limit Count APIs	0	369	March 11, 2025
Deprecation: ACD Chat v2.0 and resulting impact to Third-party Chat Routing	0	529	March 6, 2025
Removing the primaryContactId field from ExternalOrganization	0	409	March 4, 2025
Scope field will be removed from the body of Journey Segment request contract	3	612	February 26, 2025
Update to correct the behavior for the preserveIdleTTL parameter of the tokens/me resource	0	490	February 26, 2025
Preview API: Removal of property from 'dataIngestionRules'	0	421	February 26, 2025
Additional validation while creating MessagingTemplate canned response	1	629	February 21, 2025
New permissions requirements for user station endpoints	9	1827	February 21, 2025

Transition to our New Developer Announcement Community Forum!

Description Dear Developer Community, This announcement informs you of an upcoming change regarding our developer forum communications. We are retiring our current developer announcement forum and transitioning to a new…

1

77

April 23, 2025

Removal and Replacement of Partner Billing Usage API

Description: Genesys Cloud is transitioning to a new billing system. As a result, the Partner Billing Usage API will be replaced. We are taking this opportunity to future-proof the API for a better customer experience. Y…