|
Pull PureCloud report data to Salesforce
|
|
11
|
4442
|
September 1, 2019
|
|
Error in /api/v2/billing/reports/billableusage
|
|
3
|
2047
|
August 31, 2019
|
|
Salesforce Data action response time
|
|
3
|
3083
|
August 26, 2019
|
|
Export all users in Purecloud Collaborate, update email address to new domain, import back to Purecloud
|
|
2
|
8067
|
August 25, 2019
|
|
Get Call volume per Agent
|
|
2
|
2286
|
August 23, 2019
|
|
Configure external trunk with nat yes
|
|
2
|
2169
|
August 12, 2019
|
|
Omnichannel Sync settings: not found
|
|
4
|
2204
|
August 11, 2019
|
|
Transfers - Emeddable Framework
|
|
3
|
1841
|
August 10, 2019
|
|
Receive notifications for calls in a queue
|
|
2
|
2870
|
August 9, 2019
|
|
Interaction and Interaction logs : salesforce empty screen
|
|
2
|
1808
|
August 9, 2019
|
|
Customize PureCloud for Salesforce UI: Adding a custom action button
|
|
2
|
2662
|
August 9, 2019
|
|
2 screenpop in Salesforce
|
|
2
|
1975
|
August 1, 2019
|
|
IVR DTMF In-Band
|
|
4
|
3035
|
July 20, 2019
|
|
PureCloud Internal Chat
|
|
2
|
1741
|
July 19, 2019
|
|
Is there a public Rest API for adding scripts
|
|
2
|
1808
|
July 19, 2019
|
|
Lex - Language Support
|
|
3
|
1972
|
July 15, 2019
|
|
Activate/Deactivate User in Queue
|
|
3
|
3338
|
July 15, 2019
|
|
Customize the external user that is loaded on the agent screen
|
|
2
|
1720
|
July 7, 2019
|
|
Estimated Wait Time Algorithm
|
|
4
|
5777
|
June 24, 2019
|
|
Restrictive API access
|
|
4
|
1751
|
June 23, 2019
|
|
CRM Integration - Sync WrapUp Codes between PC and CRM
|
|
4
|
2572
|
June 23, 2019
|
|
Unwanted Sensitive information filtering
|
|
3
|
2067
|
June 21, 2019
|
|
Custom chatbot UI Integration
|
|
2
|
2284
|
June 20, 2019
|
|
Purecloud keeps purecloud mail-domain
|
|
3
|
1745
|
June 16, 2019
|
|
Consult Transfer doesn't work
|
|
2
|
2867
|
June 3, 2019
|
|
How to get the Alternate Complete status?
|
|
6
|
2111
|
May 27, 2019
|
|
Available Contact Center Metrics
|
|
2
|
2942
|
May 24, 2019
|
|
Resolving Active conversation already in use
|
|
11
|
5464
|
May 17, 2019
|
|
Find conversation for external contact
|
|
4
|
1845
|
May 17, 2019
|
|
Update the list of Number Plans
|
|
7
|
2523
|
May 13, 2019
|