|
Salesforce Data Action
|
|
3
|
2577
|
September 11, 2020
|
|
Add Paritipant - Not Getting Screen Pop on Receiving End
|
|
2
|
1754
|
September 11, 2020
|
|
Add Participant to Call - No Hold
|
|
3
|
1755
|
September 5, 2020
|
|
Email Encryption
|
|
2
|
2545
|
September 5, 2020
|
|
Connect Purecloud with Virtual Edge with SIP of Twilio
|
|
9
|
7098
|
September 4, 2020
|
|
Reuseable Task across Flow
|
|
1
|
1650
|
August 31, 2020
|
|
Chat (widget v2) custom User Data capture in architect
|
|
2
|
2545
|
August 29, 2020
|
|
Secondary presence at user detail level via API
|
|
4
|
3370
|
August 29, 2020
|
|
Stripping additional email addresses from TO field in email replies
|
|
1
|
2342
|
August 28, 2020
|
|
Cookies Purecloud
|
|
2
|
1871
|
August 24, 2020
|
|
Analytics API - Conversation Detail Job (Missing Dimensions)
|
|
2
|
1916
|
August 23, 2020
|
|
WFM Forecast data from Genesys Cloud API
|
|
9
|
5148
|
August 23, 2020
|
|
Finding skills for a queue in COnversation aggregate
|
|
6
|
2752
|
August 22, 2020
|
|
Default Script in Queue transfer
|
|
2
|
2522
|
August 15, 2020
|
|
Auto answer for other mediatypes
|
|
2
|
2404
|
August 14, 2020
|
|
PureCloud API and Denodo
|
|
4
|
1862
|
August 10, 2020
|
|
Access token using the Authorization code for Power BI
|
|
2
|
5642
|
August 10, 2020
|
|
Survey API Calls description
|
|
2
|
2828
|
August 8, 2020
|
|
Prioritize "Important" Callbaks
|
|
5
|
3561
|
August 7, 2020
|
|
Score survey via API
|
|
2
|
2797
|
August 7, 2020
|
|
Survey every 60 days
|
|
2
|
1777
|
August 7, 2020
|
|
Retrieve wrapup in survey invite flow
|
|
7
|
2057
|
August 7, 2020
|
|
Send email with external SMTP
|
|
5
|
3128
|
August 6, 2020
|
|
Launch Specific Browser from Agent Script
|
|
2
|
2687
|
August 3, 2020
|
|
Using SSO (OKTA) to Purecloud breaks SSO into eMite
|
|
7
|
2587
|
July 31, 2020
|
|
Custom substitution canned responses
|
|
1
|
2040
|
July 31, 2020
|
|
Use Authorised code at Backend Sevice
|
|
2
|
1948
|
July 31, 2020
|
|
User detail query endpoint
|
|
2
|
1678
|
July 31, 2020
|
|
Power Query from Power BI get the Conversation details query
|
|
3
|
3699
|
July 30, 2020
|
|
GDPR Subjects API
|
|
7
|
2150
|
July 27, 2020
|