|
Sending real-time notifications to the client application
|
|
2
|
1287
|
February 10, 2024
|
|
How do I prevent custom filters from being changed?
|
|
1
|
1188
|
February 10, 2024
|
|
Google Chrome’s Phasing Out of Third-Party Cookies affected Embeded Client (Salesforce
|
|
20
|
5023
|
February 9, 2024
|
|
Bulk Download recordings not appearing in S3 bucket after 24 hours
|
|
3
|
1848
|
February 8, 2024
|
|
Failure for Queue - media_settings_callback - enable_auto_answer
|
|
2
|
1268
|
February 5, 2024
|
|
Workforce Management system integrate with Genesys Cloud
|
|
6
|
2545
|
February 3, 2024
|
|
Using Platform Embeddable Framework, cannot customize attributes displayed in Interaction view
|
|
3
|
2029
|
February 2, 2024
|
|
Retrieve UUI on Refer Scenario
|
|
2
|
1749
|
February 2, 2024
|
|
Embedded Framework - How to access HTML document of interaction detail view
|
|
1
|
1553
|
January 20, 2024
|
|
Embedded framework not accessible
|
|
3
|
1450
|
January 20, 2024
|
|
DTMF Permissions
|
|
2
|
1549
|
January 17, 2024
|
|
Error: prompt file not transcoded
|
|
8
|
1861
|
January 16, 2024
|
|
Question on Genesys Apex Job (DataCollectionJob )
|
|
2
|
1339
|
January 15, 2024
|
|
Issue with genesyscloud_architect_schedules
|
|
4
|
1427
|
January 13, 2024
|
|
Event containing a v2.detail.events.conversation.{id}.user.end without having a v2.detail.events.conversation.{id}.user.start
|
|
1
|
2386
|
December 12, 2023
|
|
Can SSO reliably work for an integrated app?
|
|
10
|
3380
|
January 12, 2024
|
|
Terraform: genesyscloud_script forces replacement
|
|
9
|
1858
|
January 11, 2024
|
|
Chrome 3rd party cookie phase out and the state of embedded clients
|
|
4
|
2010
|
January 7, 2024
|
|
The 'location' value '$genesyscloud_archy_location' ( source - command line parameter ) is not in the allowable value
|
|
3
|
1729
|
January 4, 2024
|
|
When will web message chat history be accessible after wrap up?
|
|
1
|
1356
|
January 5, 2024
|
|
Work around for removing "Other phone" for MS Teams integration
|
|
1
|
2612
|
January 3, 2024
|
|
How can I identify when an agent started and finished interacting with customer through EventBridge notifications?
|
|
0
|
2082
|
December 4, 2023
|
|
"Walk-in" interaction tracking through Genesys cloud
|
|
2
|
2319
|
December 30, 2023
|
|
2half day Time off Request made on same day ONLY and only one entry get canceled
|
|
2
|
1270
|
December 30, 2023
|
|
EventBridge not raising outbound events (v2.detail.events.conversation.{id}.outbound)
|
|
11
|
5264
|
November 28, 2023
|
|
Callers that leave a voicemail results in no number or a wrong number to call back
|
|
5
|
1891
|
December 27, 2023
|
|
Embedded client getAuthToken action failing
|
|
5
|
2178
|
December 27, 2023
|
|
How to pass Participant data on screenpop in Salesforce CTIExtension
|
|
1
|
1733
|
December 27, 2023
|
|
How to perform screen pop in message interactions
|
|
3
|
2057
|
December 24, 2023
|
|
App not authorized to use scope [diagnostic]
|
|
5
|
2835
|
December 24, 2023
|