|
Play position in queue
|
|
1
|
1580
|
September 29, 2023
|
|
Exclude agent from ACD call routing based on ANI
|
|
3
|
1828
|
September 29, 2023
|
|
Best practise distribution of calls between two contact center service providers
|
|
1
|
1862
|
September 28, 2023
|
|
Eliminate Specific Agent From ACD Transfer
|
|
1
|
1637
|
September 28, 2023
|
|
Voice bot flow ability to capture open/free text
|
|
2
|
2271
|
September 23, 2023
|
|
Flow Scripting advice for extracting YAML and Issues
|
|
4
|
1907
|
September 14, 2023
|
|
Architect transfer from flow to secure flow using a collection variable
|
|
2
|
2186
|
September 11, 2023
|
|
Automatic transfer after a call
|
|
5
|
1909
|
September 10, 2023
|
|
Call Reusable Menu
|
|
2
|
2084
|
September 8, 2023
|
|
Dynamic Knowledge Base
|
|
3
|
2073
|
September 3, 2023
|
|
How to Create an Agent Group in Pure Cloud Architect?
|
|
3
|
2245
|
September 2, 2023
|
|
How do you get the conversationID in a workflow
|
|
6
|
3278
|
September 1, 2023
|
|
Calls with no skills going to any agent on queue
|
|
2
|
1947
|
August 28, 2023
|
|
How to stop asserted Identity on Call flow transfers?
|
|
1
|
1618
|
August 27, 2023
|
|
Data input collection in Interaction panel
|
|
4
|
1900
|
August 20, 2023
|
|
Make bot recording available to agent?
|
|
2
|
2098
|
August 17, 2023
|
|
Getting an error in common module flow while passing Call.Ani in data action
|
|
2
|
2569
|
August 17, 2023
|
|
Add 900 number to external sip trunk
|
|
2
|
1712
|
August 12, 2023
|
|
Variable not evaluating to NOT_SET
|
|
6
|
2365
|
August 11, 2023
|
|
GC Data action - response filter
|
|
5
|
2275
|
August 4, 2023
|
|
How to store string collection values into individual string variables using loop
|
|
2
|
4828
|
July 30, 2023
|
|
Mixing Voices in Architect Flow
|
|
5
|
3534
|
July 29, 2023
|
|
Bot flow ask for slot extending grammar for built in Data types
|
|
2
|
1987
|
July 28, 2023
|
|
In message flow capture customer message as variable
|
|
9
|
2990
|
July 27, 2023
|
|
Data Action to gather current day (use with conversation query API)
|
|
3
|
1851
|
July 22, 2023
|
|
Start workflow flow over API
|
|
4
|
3156
|
July 21, 2023
|
|
Set Participant Data with NOT_SET
|
|
4
|
2246
|
July 21, 2023
|
|
Ability to retrieve extension number from ANI
|
|
2
|
1959
|
July 21, 2023
|
|
In-queue flow forced callback
|
|
2
|
1996
|
July 17, 2023
|
|
Avoid maximum of 10.000 actions per flow limit
|
|
4
|
2730
|
July 17, 2023
|