|
DialogFlow PlayAudio responses
|
|
2
|
2154
|
June 11, 2020
|
|
Get user response
|
|
4
|
2337
|
June 5, 2020
|
|
Transfer to an external contact number
|
|
9
|
5409
|
May 31, 2020
|
|
Increasing queue priority
|
|
2
|
10100
|
May 29, 2020
|
|
Customer messages in a Inbound Chat Flow
|
|
4
|
3763
|
May 29, 2020
|
|
No flow invocation data
|
|
3
|
4288
|
May 22, 2020
|
|
Queues and Scheduling
|
|
3
|
3153
|
May 15, 2020
|
|
Record caller for 20 seconds
|
|
3
|
2650
|
May 10, 2020
|
|
Evaluate Architect Schedule Group
|
|
2
|
2514
|
May 10, 2020
|
|
Post a wrap--up code to a call that is transferred externally
|
|
2
|
2588
|
April 26, 2020
|
|
GSM Call group using Flow or Script or Group
|
|
1
|
1814
|
April 25, 2020
|
|
Find current queue in In-queue
|
|
3
|
2566
|
April 13, 2020
|
|
Search email attachment
|
|
3
|
3219
|
April 9, 2020
|
|
Outbound call recording
|
|
1
|
2496
|
April 4, 2020
|
|
Using “Abandoned call” in the inbound flow Architect
|
|
5
|
2911
|
April 2, 2020
|
|
Priority for DDI
|
|
9
|
2453
|
March 26, 2020
|
|
Participant attributes not available in architect flow after in a consult following a transfer.
|
|
2
|
1938
|
March 26, 2020
|
|
GetCurrentDateTimeUtc() function returns UTC-02:00 date time?
|
|
2
|
3001
|
March 22, 2020
|
|
Transfer call to another number
|
|
2
|
1884
|
March 21, 2020
|
|
Maximum Priority level
|
|
3
|
5585
|
March 12, 2020
|
|
Notify an agent of an interaction waiting in queue
|
|
2
|
2617
|
March 12, 2020
|
|
Email subject and body searches case sensitive
|
|
2
|
3014
|
March 11, 2020
|
|
Chat.Guest.customFields May Not be Populating Correctly
|
|
8
|
2662
|
March 8, 2020
|
|
Enable Voice Recording from Architect
|
|
4
|
2963
|
February 21, 2020
|
|
Automatic Survey for voice application
|
|
2
|
3573
|
February 21, 2020
|
|
Transfer call to agent that answered previously
|
|
8
|
5022
|
February 13, 2020
|
|
verify and validate incoming call digit
|
|
10
|
4140
|
February 9, 2020
|
|
Are Polly SSML Tags
|
|
6
|
2911
|
February 7, 2020
|
|
Upload and update Greetings (Prompts)
|
|
5
|
3723
|
January 2, 2020
|
|
Data Action: Get PureCloud User Presence - Call Flow Routing
|
|
2
|
2186
|
December 23, 2019
|