|
Dynamic InQueue prompts
|
|
5
|
2588
|
February 9, 2019
|
|
Cancel Callbacks waiting on queue by Administrator or agents
|
|
5
|
3693
|
February 8, 2019
|
|
Increasing the Priority of a voice interaction whilst in hold loop
|
|
12
|
7577
|
February 4, 2019
|
|
Create expression to identity date and time
|
|
5
|
5793
|
January 20, 2019
|
|
Add variables on the calling list
|
|
9
|
3807
|
January 20, 2019
|
|
Architect find network based variables
|
|
3
|
2138
|
January 19, 2019
|
|
Pass values to the in-queue call flow
|
|
5
|
5646
|
January 19, 2019
|
|
Cannot modify existing "Notes" on the right column of agent interface
|
|
3
|
1911
|
January 12, 2019
|
|
Set notification or message on the Script Agent (contact added)
|
|
5
|
2294
|
January 11, 2019
|
|
Flow crashes after using "call data action"
|
|
2
|
2230
|
January 11, 2019
|
|
Set language skill in in-queue call flows
|
|
6
|
3959
|
January 6, 2019
|
|
Do Callbacks follow in-queue flows?
|
|
3
|
3108
|
January 6, 2019
|
|
Admin UI Schedule Builder Beta Available
|
|
1
|
1729
|
January 5, 2019
|
|
Shared softphone
|
|
2
|
1841
|
January 4, 2019
|
|
Forward an email to external adress
|
|
2
|
2659
|
January 4, 2019
|
|
Button to clear all information filled by Agent in the Script?
|
|
2
|
1958
|
December 31, 2018
|
|
Scheduled Callbacks Failing to Begin Call - No headset in UI
|
|
2
|
1832
|
December 31, 2018
|
|
Configure ADFS with SSO
|
|
5
|
2207
|
December 28, 2018
|
|
Routing Call with +594
|
|
2
|
2121
|
December 28, 2018
|
|
Save in a column of a contact list the result of a true / false check box that is in a script
|
|
3
|
1977
|
December 27, 2018
|
|
Expression: Hour(GetCurrentDateTimeUtc() in the Architect
|
|
9
|
4633
|
December 22, 2018
|
|
Variable to set current date by default on the Date/time component of the Script
|
|
4
|
4009
|
December 17, 2018
|
|
Agent getting kicked off from Desktop App
|
|
2
|
1854
|
December 16, 2018
|
|
Holiday Schedules in Architect
|
|
2
|
3866
|
December 16, 2018
|
|
Place callbacks to specific queue for in-queue flows?
|
|
3
|
2146
|
December 16, 2018
|
|
String Variable to Queue Variable for Queue Assignment
|
|
7
|
4009
|
December 9, 2018
|
|
False update messages
|
|
2
|
1676
|
December 9, 2018
|
|
Can't find the core methods/variables docs
|
|
3
|
2098
|
December 9, 2018
|
|
FlowScripting SDK - archSession.endWithLogout Function returns 404
|
|
6
|
2199
|
December 9, 2018
|
|
Display customer's information on incoming call (from call list)
|
|
7
|
4685
|
December 5, 2018
|