|
Customise PureCloud UI
|
|
4
|
4344
|
May 31, 2020
|
|
Transfer to an external contact number
|
|
9
|
5201
|
May 31, 2020
|
|
Increasing queue priority
|
|
2
|
9755
|
May 29, 2020
|
|
Customer messages in a Inbound Chat Flow
|
|
4
|
3630
|
May 29, 2020
|
|
Scipt screenpop after the interaction has been connected
|
|
5
|
4630
|
May 25, 2020
|
|
No flow invocation data
|
|
3
|
4137
|
May 22, 2020
|
|
Outbound campaign getting the error ININ-OUTBOUND-EXTERNALLY-THROTTLED
|
|
2
|
3394
|
May 16, 2020
|
|
Custom attributes in scripts for outbound Email
|
|
4
|
2283
|
May 16, 2020
|
|
Last known agent?
|
|
2
|
1945
|
May 16, 2020
|
|
Deleting Roles within interface takes several minutes to remove
|
|
4
|
1660
|
May 16, 2020
|
|
Queues and Scheduling
|
|
3
|
3017
|
May 15, 2020
|
|
Record caller for 20 seconds
|
|
3
|
2535
|
May 10, 2020
|
|
Evaluate Architect Schedule Group
|
|
2
|
2421
|
May 10, 2020
|
|
ADFS SSO Initiation Error
|
|
2
|
2048
|
April 30, 2020
|
|
PureCloud Application - GSuite Signon Error
|
|
2
|
1741
|
April 30, 2020
|
|
Post a wrap--up code to a call that is transferred externally
|
|
2
|
2468
|
April 26, 2020
|
|
GSM Call group using Flow or Script or Group
|
|
1
|
1720
|
April 25, 2020
|
|
Scripter Data Not Populating
|
|
2
|
2280
|
April 23, 2020
|
|
Find current queue in In-queue
|
|
3
|
2460
|
April 13, 2020
|
|
Anyway to delete Published Evaluation Forms
|
|
4
|
2314
|
April 13, 2020
|
|
How to Bulk Delete Interactions without Queue JOB
|
|
2
|
3119
|
April 13, 2020
|
|
Search email attachment
|
|
3
|
3082
|
April 9, 2020
|
|
Outbound call recording
|
|
1
|
2405
|
April 4, 2020
|
|
Using “Abandoned call” in the inbound flow Architect
|
|
5
|
2791
|
April 2, 2020
|
|
Getting value of a label in a Web Page into a script variable
|
|
7
|
2066
|
March 28, 2020
|
|
Priority for DDI
|
|
9
|
2349
|
March 26, 2020
|
|
Participant attributes not available in architect flow after in a consult following a transfer.
|
|
2
|
1853
|
March 26, 2020
|
|
Prioritize Screen Pop Script In Agent Interaction View When Answering a Call
|
|
3
|
2511
|
March 23, 2020
|
|
GetCurrentDateTimeUtc() function returns UTC-02:00 date time?
|
|
2
|
2869
|
March 22, 2020
|
|
Transfer call to another number
|
|
2
|
1791
|
March 21, 2020
|