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Knowledge base intent no in bot/digital bot flow
|
|
4
|
2699
|
November 24, 2022
|
|
Separate fields from data action output in Script
|
|
1
|
2148
|
November 19, 2022
|
|
Campaign Callback (Contact with multiple numbers) - Restart from the first number
|
|
1
|
1757
|
November 17, 2022
|
|
Limitations when designing scripts for screen pops
|
|
1
|
2066
|
November 16, 2022
|
|
Callback decision based on position in queue
|
|
5
|
3165
|
November 14, 2022
|
|
Specify in-queue flow for a transfer to ACD
|
|
5
|
4033
|
November 14, 2022
|
|
State and change state action in inbound chat flow
|
|
2
|
2319
|
November 13, 2022
|
|
Assistance with scripts popping in callbacks
|
|
1
|
2414
|
November 12, 2022
|
|
Set a Digital Menu button using an Expression
|
|
2
|
3034
|
November 12, 2022
|
|
"Jump to reusable task" not appearing in inbound chat flow
|
|
5
|
2647
|
November 10, 2022
|
|
Estimated wait time
|
|
3
|
3387
|
November 7, 2022
|
|
It is possible for an interaction to go to several queues at the same time
|
|
2
|
1777
|
November 6, 2022
|
|
Debug tool for callflows? Is there one or does anyone have a good trick?
|
|
5
|
4607
|
November 6, 2022
|
|
Display an Array in Script Table Element
|
|
4
|
3603
|
November 5, 2022
|
|
Lex bot fails in chat flow
|
|
14
|
4997
|
November 4, 2022
|
|
Call balancing by dnis
|
|
7
|
2750
|
November 4, 2022
|
|
When a customer dial extension to route to queue
|
|
2
|
2371
|
November 4, 2022
|
|
GC Desktop application with localStorage
|
|
1
|
2734
|
October 31, 2022
|
|
Versioning of flows in architect
|
|
2
|
2446
|
October 30, 2022
|
|
Convert colection number a number
|
|
2
|
1986
|
October 30, 2022
|
|
It is possible to know live if a customer has disconnected the call
|
|
4
|
2194
|
October 29, 2022
|
|
Genesys Voice Platform
|
|
2
|
2176
|
October 29, 2022
|
|
Genesys Architect integration with Directory
|
|
3
|
1894
|
October 29, 2022
|
|
HTTP calls from Genesys Architect Tool
|
|
2
|
1768
|
October 29, 2022
|
|
Saelsforce User Can not use PureCloud script
|
|
6
|
3352
|
October 28, 2022
|
|
System Dispositions condition type added to call rules
|
|
1
|
1923
|
October 28, 2022
|
|
Get Data from Bot
|
|
2
|
2388
|
October 27, 2022
|
|
Wny can't dynamic variables be used for output?
|
|
1
|
1882
|
October 23, 2022
|
|
Event handling in a script
|
|
2
|
2352
|
October 23, 2022
|
|
Call Duration to use in Architect
|
|
2
|
1957
|
October 23, 2022
|